We provide delivery to worldwide with trackable service and ship directly to your door. After you make your payment, we will try to ship your items as soon as possible. It usually takes 3 working days for handling your order. Our products are shipped from Hong Kong SAR. It usually takes 6 – 14 working days depending on your destination. And, shipping will not occur on Saturday, Sunday and public holidays. Also, we are not responsible for lost, stolen packages, unforeseen weather conditions, peak season or packages delayed by the postal service. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer. Also, we hold the right to refuse any orders.
|Australia||Over $100 USD|
|Austria||Over $100 USD|
|Belgium||Over $100 USD|
|Canada||Over $100 USD|
|Denmark||Over $100 USD|
|Finland||Over $100 USD|
|France||Over $100 USD|
|Germany||Over $100 USD|
|Hong Kong||Over $100 USD|
|India||Over $100 USD|
|Indonesia||Over $100 USD|
|Japan||Over $100 USD|
|Malaysia||Over $100 USD|
|Netherlands||Over $100 USD|
|New Zealand||Over $100 USD|
|Portugal||Over $100 USD|
|Russia||Over $100 USD|
|Singapore||Over $100 USD|
|Spain||Over $100 USD|
|Taiwan||Over $100 USD|
|Thailand||Over $100 USD|
|United States||Over $100 USD|
|United Kingdom||Over $100 USD|
|United Arab Emirates||Over $100 USD|
We hope that all of our customers can understand that we can not control the international shipping process after the package has been shipped from our sorting centre. If you have not received your parcels after 21 working days, please contact us via the contact page. Please note that delivery may take longer during peak seasons such as Christmas and New Year.
HOW LONG MY ORDER WILL BE SENT AFTER PLACED?
Please allow 3 working days for handling your order. And we will try to ship your package as soon as possible.
HOW DO I KNOW MY ITEM(S) HAVE BEEN SHIPPED?
You will receive a notification email from us when your order is shipped.
CAN I TRACK MY ORDER?
Yes, on “my account” page, you can see the tracking number of your order. If you are not registered, click on the “Order Tracking” link in the footer – information section. And you should receive the notification email about your shipping information, when your order is shipped from our center.
WHY MY TRACKING NUMBER IS NOT VALID?
The tracking number might be unavailable until a few days after dispatch. If your tracking number is still invalid or error after few days, please contact our customer service via email.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Standard deliveries take 6 to 14 working days.
IF I DID NOT RECEIVE MY PACKAGE, WHAT SHOULD I DO?
If your package did not arrive after 21 days, please contact carrier or contact us via email. We will work together with the customer until there is a positive solution.